Assistant Manager, Merchant Relationship

Assistant Manager, Merchant Relationship

Dah Sing Bank
3-6 years
Not Specified

Job Description

Job Purpose:
Identify, originate and develop relationship with new and existing retail merchants of all levels from different market segments. Improve the overall performance of the Team.
Main Responsibilities:

  • Solicit new merchants to use the Bank's Merchant Acceptance Service and Installment Payment Plan Service.

  • Provide quality account management, fostering close collaboration and execution across all stages of the partnership lifecycle (i.e., negotiation, subscriber acquisition, engagement/retention, technical integration, marketing initiatives, etc.).

  • Explore and develop new business opportunities with different partners and payment vendors.

  • Cross-sell the Bank's other products and services to merchants to increase overall revenue for the bank.

  • Assist Team Head to execute business projects, coordinate with internal and external parties to achieve project goals, and measure the project performance after launch.

  • Collect market intelligence and propose improvement on team strategy.

  • Work closely with Card Marketing Team on carrying-out merchant promotion program.

Incumbent Requirements:

  • University graduate with minimum 3 years relevant experience or secondary education with 10 years relevant experience.

  • Excellent merchant network connection.

  • Good knowledge of card acceptance flows and related card policy/regulatory requirements as set by the card associations/the authorities.

  • Hands on experience in using POS terminal is a must.

  • Proficiency in English, Cantonese and MS Office.

Job Details

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