Assistant Manager, Fraud Risk Operations

Assistant Manager, Fraud Risk Operations

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Role Responsibilities


  • Ensure effective performance in the fraud risk operations function thru assisting the Managers as well as working closely with other team members to adhere to policies and guidelines, taking initiatives to identify risk areas and suggesting changes of control measures.


  • Manage to handle daily operations of prevention of fraud risk and investigation processes of suspicious fraud cases.

  • Handle and communicate with FRSC ensuring services provided meeting the agreed Service Level Agreement

  • Analyse fraud transaction patterns defrauding behaviours to advance fraud preventive device / measures in order to minimise fraud losses.

  • Coach the Fraud Risk Operations officers to conduct the daily routines and tackle unusual situation if any.

  • Ensure fraud recovery opportunities are fully optimised.

  • Maintain good relationship with law enforcement officials, Visa, MasterCard, China Union Pay, DCC other card issuing / acquiring members and credit bureau in order to take efficient and adequate risk control measures to reduce losses.

  • Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country


  • Assist to lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Operations.

  • Assist to develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks.

  • Respond quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated to the Manager.

  • Enhance the fraud detection capability in both lending & non-lending products.

  • Ensure Lessons Learned shared with stakeholders on timely manner.

  • Assist the Manager to develop and conduct fraud awareness and investigation training programs for the country fraud management unit

  • Continuously improve the operational efficiency and effectiveness of fraud risk management processes.

  • Ensure effective recovery tracking process in place in the country

Risk Management

  • Identify and share industry best practices and work with the businesses for their feasibility and implementation.

  • Develop a collaborative relationship with law enforcement agents, peer banks and fraud risk industry forums to help detect and mitigate fraud.

  • Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.


  • Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines

  • Embed the Group&rsquos values and code of conduct in the country Fraud Risk Operations team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee forms part of the culture

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Fraud Risk Operations team to achieve the outcomes set out in the Bank&rsquos Conduct Principles

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

  • Internal stakeholders

    • CCROs, Country Risk Head

    • Regional / Country Business Heads and Product / Segment Heads

    • Fraud Risk Management (2LOD), Financial Crime Risk and SIS

    • Legal & Compliance

    • Country Collections Head and Policy teams

    • Client Onboarding & Credit Risk Operations

    • Client Servicing & Transacting

    • Internal IT partners supporting CPBB Clients business

    • Call Centre & Customer Experience Management unit

    • Human Resources

  • External stakeholders

    • Auditors and Regulators

    • Associations (Visa, MasterCard and other Regional / Local forums), Credit Bureaus and peer Banks

    • Law Enforcement agencies

    • Suppliers, vendors and consultants

Our Ideal Candidate

  • Market Knowledge: Awareness and understanding of the wider business, economic and market environment and evolving fraud landscape.

  • Business Strategy and Model: Awareness and understanding of Standard Chartered's Retail Clients business and that of peers in the industry.

  • Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements.

  • Non-technical skills: - Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders

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