Assistant Manager, Claims

Assistant Manager, Claims

AIA Group
6-8 years
Not Specified

Job Description

Bring your career aspirations to life with AIA!Assist supervisor to monitor the claims teams so as to ensure the claims teams in HK and OSS effectively handle matters ranging from clerical support, claims processing, communication with different parties and service recovery which are in line with the Company and department goals and KPI.
Roles and Responsibilities:

  • Responsible for digital, TDA projects, Ascend 200, STP initiatives to enhance the system automation and develops sufficient validation rules in order to improve the operation efficiency and end to end claims processing within assigned timeline.

  • Pro-active claims handling, including timely investigation on suspicious abuse claims, costs effective engagement of service providers, regular claims follow up, provide guidance and coaching to sub-ordinates on claims, insurance/ risk issues and performance.

  • Assess, handle and approve all life claims types and authorize claims payment within authority and refer claims exceeding authority to Senior Management with sound recommendations.

  • Analyse claims data, monitor claims trend and prepare reports.

  • Actively participates in team's meeting, enhancement in workflow, claims system, UAT and projects.

  • Interfaces with related departments and relevant parties for life insurance projects.

  • Register and maintain as insurance agent of BEA Life with the regulatory authority, and where necessary, upon successful registration as insurance agent with the regulatory authority, advise on or arrange contracts of insurance or carry on regulated activity, would be of advantageous.

Minimum Job Requirements:

  • Bachelor's degree

  • Minimum of 6 to 8 years related experience or an equivalent combination of education and related experience

  • Claims knowledge in life and group insurance company

  • Preferable to have achieved FLMI and ALHC

  • Proficient communications and problem solving skills

  • With leadership and team building skills

  • You are required to obtain relevant license if your job involves in regulated activities

Job Details

Employment Types:




About AIA Group

The roots of today's AIA Group can be traced to 1919 when entrepreneur Cornelius Vander Starr established his first insurance business in Shanghai, China. What followed was pioneering growth, securing AIA's position as the largest independent publicly listed pan-Asian life insurance group-spanning 18 markets and serving the holders of more than 38 million individual policies and more than 16 million group scheme members. AIA is based in Hong Kong and is listed on The Stock Exchange of Hong Kong under the stock code '1299' (ticker symbol: 'AAGIY'). AIA's contributions have supported social and economic progress across Asia, while also advancing the reach and impact of life insurance across the region. In 2020, we paid more than US$16 billion in benefits and claims, providing essential financial protection when it was needed the most. We also take pride in the long-term relationships we have developed with our customers and agents that in many cases have continued for generations. The insurance industry plays an important role in addressing the sustainability challenges our communities face. With this in mind, AIA's ambition is to be a global industry leader in Environmental, Social, Governance (ESG), shaping a sustainable future for the communities we serve and creating long-term value for our stakeholders. For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia. As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organisation-empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. Helping create a healthier Asia is one of the most important and valuable things we can do for our communities, today and tomorrow.

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