Assistant Case Manager - Hang Seng Bank (HK)

Assistant Case Manager - Hang Seng Bank (HK)

HSBC
3-6 years
Not Specified

Job Description


Job Description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Assistant Case Manager
Insurance
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.
We are currently seeking a high caliber professional to join our department as Assistant Case Manager.
Principal Responsibilities

  • Foster long-lasting client relationship and ensure excellent quality of case management services

  • Facilitate frontline staff to collect sufficient information and documentation from clients and ensure policy application case submissions are complete and accurate

  • Ensure effective and efficient case management processes
Qualifications
Requirements
  • University degree, preferably with LOMA qualification or equivalent
  • Minimum of 3 years relevant experience in life insurance industry
  • Frontline experience could also be considered
  • Strong service orientation, with good interpersonal and communication skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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