Application Support Specialist ($38K to $40K per month)

Application Support Specialist ($38K to $40K per month)

Optimum Solutions (Singapore) Pte Ltd
Hong Kong
3-10 years
35000 - 40000 HKD

Job Description

- Exposure of requirements analysis, meeting with business stakeholder
- 3 to 5 years IT experience with 1 year of relevant application experience
- Experience working in Hotel, Entertainment, Food, and Beverage industries is a big asset
- Experience in Micros-Fidelio Opera PMS and Micros POS application will be an advantage
- Strong communication skills
- Ability to establish strong working relationships with internal and external parties
- Fluent in spoken and written English and Chinese
Key Duties:

- Assume a Regional role to provide application systems support across all properties at various geographical areas
-Responding to issues, inquiry, and requests
- Build a knowledge base to provide functional and technical guidance for Level 1 & Level 1.5 I.T. End User Support Team
- Provide application and technical training as required
- Work with vendors to ensure resolution for reported issues and service requests in accordance with the agreed SLA
- Ensure service be compliance with the Company’s policies and procedures
- Participants in project implementation of any Non-Gaming applications, involving functional requirement gathering and technical specifications of the applications
- Able to learn business application in depth and suggest improvement if necessary
An attractive salary will be offered to the right candidates.

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