Application support-L2/L3 Support

Application support-L2/L3 Support

Kellyocg Singapore Pte Ltd
Hong Kong
4-10 years
Not Specified

Job Description

What you’ll do
Candidate will perform systems administrative functions for the biopharma supply chain systems. Must have minimum 3 years administrative experience managing applications, SAAS, cloud and on-premise solutions.
• Application operations and maintenance activities – including but not limited to user access management, reporting, monitoring and support
• Managing application related issues and incidents and performing root cause investigations
• Technical expert for assigned applications in APAC time zone, and work with members of global team as necessary to address issues, requests etc. faced by users in APAC.
• Participation in integration activities between supply chain systems and other Biopharma systems and providing the configuration and/or coordination of the integration
• System administration of applications managed by Biopharma in across 3 regions (. These would include China Trade Management, Operations and Quality systems.
• Support migration of systems from legacy systems to new Biopharma systems, to include assistance in programming, configuration and commissioning of applications as well as data migration, to the Biopharma specifications.
• Maintain accurate records of all maintenance work and or installations performed on Enterprise system
• Provides L2, L3 Operations Application Support – including Configuration & Customization
Who you are
• Possess minimum of 3 Years of Experience Supporting, configuring, monitoring & maintaining software applications
• Skilled in the Active Directory & SAML areas
• Knowledge of ITIL especially in the areas of Incident, Problem and Change Management
• Knowledge of HR system integrations & Cloud technologies desirable
• Understanding of supply chain process
• Must be able to navigate through system database software to configure and troubleshoot data and hardware related issues
• Knowledge of HR system integrations & Cloud technologies desirable
• Aptitude for providing excellent customer service including clear communication, problem solving and technical writing skills
• Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment
• Must have active passport with ability to obtain travel Visa
• Must be willing to travel
• Must be willing to work out of office located in Shanghai, China

KellyOCG® is a leading global advisor of talent supply chain strategies and workforce solutions, and we’re dedicated to helping clients ditch the script on old ways of thinking about their workforce strategy. We anticipate what’s next in the future of work and apply market insights, data analytics, and supply chain management principles to design customized solutions where businesses and talent thrive. Our commitment to challenging the status quo positions us as a trusted strategic partner for our global client portfolio, which spans leading industries across North America, APAC and EMEA.

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