APPLICATION SUPPORT ANALYST

APPLICATION SUPPORT ANALYST

Grey Anderson Limited
Hong Kong
5 - 8 Years
Not Specified

Job Description


Job Description :
Responsibilities:

  • Provide high quality application support to business, fulfilling requests accurately and in a timely manner
  • Resolve application incidents and problems in a range of critical software applications for sales and marketing
  • Monitor high priority incidents and performance problems, conduct root cause analysis and deliver resolution to avoid recurrence
  • Complete change management assessments and support change management at the organizational level
  • Perform stakeholder management, particularly in supporting and engaging senior business leaders
  • Assist in developing support processes and ensure up-to-date documentation is available for cross team knowledge sharing and development
  • Test software components to ensure enhancements and patches delivered to customers are in full working order
  • Systems management and monitoring of server tasks to ensure incoming and outgoing data is processed reliably on schedule
  • Ensure consistent and high quality delivery against internal governance and best practice standards of software development
Requirements:
  • University graduate with a degree preferably in computer science or a related discipline. Qualification in ITIL Foundation certification is preferred
  • 5 years of experience in the IT field, with around 2-3 years of application support experience in cross-functional environment and sizable organization
  • Intermediate understanding of MSSQL to a level where you can join tables, query, extract & update data, etc.
  • Experience in end-to-end system development lifecycle (SDLC) including requirements analysis, development, testing, deployment, and maintenance
  • Good knowledge of operating systems, desktop systems, application environment, and latest web technologies
  • Experience in collaborating with external development team and vendors for project delivery
  • Strong analytical and problem solving skills, able to work with challenges and adapt quickly to ambiguity and changing priorities in fast-changing environment
  • Able to work independently and as a team to ensure the best possible service and solution is delivered to the customer
  • Strong communication and interpersonal skills with good command of written and spoken English and Chinese

Grey Anderson Limited

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