Application Business Analyst and Support (SA-AD)

Application Business Analyst and Support (SA-AD)

Hongkong Farben Information Technology Co., Limited
3-10 years
Not Specified

Job Description

Job Purpose:-
Focus on assisting in the day-to-day IT application production support specialized in the equity and futures trading systems. Also involved in supporting other application systems such as Bloomberg EMS/TOMS, Fidessa, web portal as well as other internal systems. Work closely with the business and operation users, also with the system vendors to carry out IT projects that included requirement gathering, customization, or testing.

Key Responsibilities:-
  • Responsible for providing first-line application production support for the equity business, futures trading or operations, outside working hours if required
  • Manage, resolve and investigate production system issues with system vendors and follow through the cases, mainly focused on equity trading systems, futures systems
  • Plan and execute internal testing for system upgrade with the documented results as according to company standards and procedures
  • Assist in user acceptance test and execute system deployments
  • Gather and analyze system requirements from various user departments and translate into business or technical specifications
  • Assist in project management of application development projects as according to project management processes;
  • Perform health check and maintain the system and availability for local and global markets
  • Provide phone or remote support in a non-office hour in case required.
  • Bachelor Degree in Computer Science or related disciplines
  • Minimum 5 years experience in first-line application support for the equity business, futures trading, or operations. At least 3 years experience is in the first line support role using iAsia/ Sharp Point / eSunny systems other brands are preferred
  • Working experience in an investment bank, brokerage or system vendor, problem-solving and troubleshooting production issues for the systems
  • Solid experience in system problem solving, skills in production issue handling, and production deployment are essential
  • Exposure to other technical skills and application infrastructure eg: SQL query, FIX, Windows Schedule, VM Ware, application backup, application monitoring, and reporting is preferable
  • Experience in using bug or issue tracking systems is an added advantage
  • Hands-on development or scripting experience in Macro, .Net, or Java is added advantage
  • Knowledgeable in new technology different types of open source tools, up-to-date programming skills is an added advantage
  • Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed

Shenzhen Farben Information Technology Co., Ltd. (hereinafter referred to as Farben Information, stock code 300925) was established in 2006 and is headquartered in Shenzhen, China. Currently, Farben Information is located in Beijing, Shanghai, Guangzhou, Nanjing, Hangzhou, Wuhan, Chengdu, and Xi’an. , Chongqing, Dalian, Hefei, Fuzhou, Jinan, Foshan and other major cities across the country set up branches to expand business in Europe, Southeast Asia, Latin America and other overseas regions, and the business scope covers the world.

Farben Information always insists on technological innovation and constantly pursues excellence. With more than 200 independent core intellectual property rights in IT R&D management, big data, cloud computing, Internet and other fields, the company has fully passed the national high-tech enterprise certification, CMMIL5, TMMi3, ISO20000, ISO27001, ISO9001, OHSAS18001, ISO14001, etc. Certification.

After years of development, Farben Information has established stable cooperative relations with 600+ high-quality customers in various industries such as finance, internet, software, communications, real estate, aviation logistics, manufacturing, wholesale and retail, and successively entered the qualifications of well-known domestic enterprises. Supplier list, and enhance customer stickiness through efficient business capabilities and customer management capabilities, and develop long-term and stable cooperation with customers.

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