Application Business Analyst and Support (SA-AD)

Application Business Analyst and Support (SA-AD)

Hongkong Farben Information Technology Co., Limited
3-8 years
Not Specified

Job Description

Job Purpose:
Focus on assisting in the day-to-day IT application production support specialized in the equity
and future trading systems. Also involved in supporting other application systems such as
Bloomberg EMS/TOMS, Fidessa, web portal as well as other internal systems. Work closely
with the business and operation users, also with the system vendors to carry out of IT projects
included requirement gathering, customization or testing.

Key Responsibilities:
• Responsible for providing first line application production support for the equity
business, futures trading or operations, outside working hours if required;
• Manage, resolve and investigate production system issues with system vendors and
follow through the cases, mainly focused on equity trading system, futures systems;
• Plan and execute internal testing for system upgrade with documented result as
according to company standards and procedures;
• Assist in user acceptance test and execute system deployments;
• Gather and analyze system requirement from various user department and translate
into business or technical specification;
• Assist in project management of application development projects as according to
project management processes;
• Perform health check and maintain the system and availability for local and global
• Provide phone or remote support in non-office hour in case required.

• Bachelor Degree in Computer Science or related disciplines;
• Minimum 5 years experience in first line application support for the equity business,
futures trading or operations. At least 3 years experience is in the first line support
role using iAsia/ Sharp Point / eSunny systems other brands are preferred;
• Working experience in investment bank, brokerage or system vendor, problem solving
and troubleshooting production issues for the systems;
• Solid experience in system problem solving, skills on production issue handling and
production deployment are essential;
• Exposure to other technical skills and application infrastructure eg: SQL query, FIX,
Windows Schedule, VM Ware, application backup, application monitoring and
reporting is preferable;
• Experience in using bug or issue tracking system is an added advantage;
• Hands on development or scripting experience in Macro, .Net or Java are added
• Knowledgeable in new technology different types of open source tools, up-to-date
programming skills is an added advantage;
• Team player, responsible, independent, self-starter, motivated, multitasking and able
to take initiative to get projects completed;

Farben Information Technology Co., Ltd. (hereinafter referred to as Farben Information, stock code 300925) was established in 2006 and is headquartered in Shenzhen, China. Currently, Farben Information is located in Beijing, Shanghai, Guangzhou, Nanjing, Hangzhou, Wuhan, Chengdu, and Xi’an. , Chongqing, Dalian, Hefei, Fuzhou, Jinan, Foshan and other major cities across the country set up branches to expand business in Europe, Southeast Asia, Latin America and other overseas regions, and the business scope covers the world.

Farben Information always insists on technological innovation and constantly pursues excellence. With more than 200 independent core intellectual property rights in IT R&D management, big data, cloud computing, Internet and other fields, the company has fully passed the national high-tech enterprise certification, CMMIL5, TMMi3, ISO20000, ISO27001, ISO9001, OHSAS18001, ISO14001, etc. Certification.

After years of development, Farben Information has established stable cooperative relations with 600+ high-quality customers in various industries such as finance, internet, software, communications, real estate, aviation logistics, manufacturing, wholesale and retail, and successively entered the qualifications of well-known domestic enterprises. Supplier list, and enhance customer stickiness through efficient business capabilities and customer management capabilities, and develop long-term and stable cooperation with customers.

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