Analytics Technical Support Engineer

Analytics Technical Support Engineer

Not Specified
Not Specified

Job Description

Job Description
This position seeks a Technical Support Engineer to work within a dynamic team to support a global financial software product out of Taipei, Taiwan. Candidate should have strong technical skills, solid communication skills, a good work ethic and willingness to learn. Primary responsibilities will include technical and production support for a large-scale production environment to support The Yield Book's global customer base. This position entails working closely with our New York based team to provide 24x7 coverage, and will include some shifted hours including Saturday coverage.
The candidate will possess a MS degree in an Engineering discipline, with outstanding academic achievement. Excellent oral and written communication skills in English. Fluent in Mandarin. Japanese and other languages are a plus. Knowledge of the Unix operating system, shell script programming skills, and an understanding of relational databases is required.
Experience with any of the following technology solutions is a plus:
  • Unix system administration skills, especially Linux.
  • Experience with various Cloud services and technology
  • Experience working with distributed and Datacenter network, and process automation technologies in a production environment.
  • System Administration experience with the Linux operating system and shell scripting, perl, and python programing.
  • Experience with relational databases such as Sybase, MySql, and NoSQL databases, such as, MongoDB.
  • Strong communication skills, and prior experience in a technical support role.
  • Software development and/or web development skills.
  • Strong analytical and problem-solving skills.
  • Ideal candidate must demonstrate strong leadership skills and be able to work with tight deadlines.
  • This is an Individual Contributor role.
  • Knowledge in the following is a plus:
    • Cloud Operations
    • Cloud Application support
    • AWS, Azure, GCP technology
    • Kubernetes, Terraform, Datadog
    • Federated-SSO
    • Disaster Recovery solutions
    • Security solutions
    • Process automation

  • Dynamic, enthusiastic and responsive to change.
  • Logical and structured approach.
  • Meticulous attention to detail.
  • Effective written and spoken communication and presentation skills.
  • Team player
  • Highly self-motivated

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
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