Account Team Lead, Seller Compliance

Account Team Lead, Seller Compliance

Amazon
Shanghai China
5-8 years
Not Specified

Job Description


Job Description :
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Summary of Responsibilities
· Develops and guides team to provide prompt and efficient support service to third-party Amazon Sellers.
· Demonstrates effective, clear and professional written and oral communication in Chinese and English.
· Actively seeks solutions through logical reasoning and data interpretation skills and owns reporting and accountability of dynamic solutions.
· Distils key challenges faced by team and drive resolution through coordination with external subject matter experts.
· Demonstrates excellent time-management skills and has the ability to coach and motivate team working with portfolio of independent third-party Amazon Sellers.
· Actively monitors, tracks and drives performance metrics across the team including productivity, issue resolution and customer delight.
· Liaises with other departments such as Customer Service, Finance, Merchant Investigations and European business teams as required to respond to Seller’s issues and questions.
· Disseminates information on programs, products via phone, email etc.
Basic Qualifications :
Qualification/ Knowledge and Skills
· Leadership and success managing teams with high-visibility projects is required.
· Experience within a customer service environment preferred.
· Committed seller advocate, drive process & tool improvements.
· Adherence to high-standards and backbone in support of customers.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
· Demonstrates effective communication, composure, and professional attitude.
· Exemplary performance record, particularly with regard to quality & productivity. Basic Qualifications Basic Qualification/ Knowledge and Skills
· Language: Chinese and English
· 5+ years of relevant experience in retail or account management, with a proven track record of managing high performing teams and projects.
· College/University Degree required.
· Experience within a customer service environment.
· Success managing dynamic account portfolios.
Preferred Qualifications :
· Committed seller advocate, drive process & tool improvements.
· Experience with cross border ecommerce compliance on product compliance or global tax or European Value Added Tax (VAT).

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