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Keywords / Skills : helpdesk, IT support, service desk, end user support

1 - 11 years
Posted: 2019-10-02

Industry
Catering/Hospitality
Travel/Tourism
Function
IT
Role
Technical Support Engineer
Other Information Technology
Education
Diploma
Posted On
2nd Oct 2019
Job Description

(Attractive Salary Package with Good Medical Plan)

•Handle internal and external calls from the users
•Provide technical guidance to team members to ensure a smooth operation
•Continuous improvement to achieve higher rate of first call resolution;
•Ensuring proper documentation, notification, escalation, tracking
•Follow up incident and service request

The Ideal Candidate:

•Diploma or above in Computer Studies
•Minimum 1 year relevant experience
•Candidates with technical Certificates e.g. MCSE, MCSA, ITIL is an asset
•Solid experience with personal computers/laptops/mobile devices in iOS & Android platform;
•Experience in hardware and software troubleshooting;
•Good communication skills



- 5 days work

- Shift Allowance

- Good medical plan

- MNC Environment



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