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Workforce Reports Analyst (Night Shift)

Keywords / Skills : reports management, workforce management, macro, data analysis, workforce reporting, MS Excel

1 - 5 years
Posted: 2019-02-18

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Business Analyst
Education
Bachelors
Degree
Diploma
Non Degree Tertiary
Masters
Post Graduate
Posted On
18th Feb 2019
Job Description
What will you do?
  • Develops Operations reports and provides analysis of delivery and quality performance.
  • Performs analysis by creating reports, charts, graphs of findings in support of business operations
  • Monitor, analyze and report the production and quality variances from standard
  • Provides weekly management reports such as but not limited to Dashboard, Volume and SLA Report, SBT Report, CIP, Gap Analysis
  • Delivers work according to timelines, meeting tight deadlines while working on multiple, simultaneous tasks.
  • Works on a shifting basis, working extra hours as necessary to ensure work is completed according to agree upon deadlines and quality standards.
  • Coordinates with other departments as needed.
  • Requests assistance and guidance from the Operations Management when necessary.
  • Carries out other related functions that may be assigned from time to time.
  • Abides by the company policies and rules and act in a professional manner.
What do you need to succeed?
  • Graduate of a 4-year course preferably.
  • With 1-3 years of Reporting Analyst experience in a BPO company
  • Excellent numerical ability.
  • Knowledge of and advanced skill in using personal computers and their applications such as MS Excel, MS Word, MS Access, and other basic programs such as the use of internet and computer-based communication tools.
  • Good listening skills and ability to take detailed work instructions.
  • Keen attention to details.
  • Ability to organize work and prioritize tasks.
  • Good verbal and written communications skills in English.
  • Trustworthy, honest, and cautious in handling sensitive information and documents and has proven personal and professional integrity.
  • Ability to work independently or with minimum supervision.
  • Open to feedback and constructive criticisms.
  • Excellent attendance record.
  • Patience and flexibility in responding to frequently changing requirements and/or management styles.
  • Good interpersonal skills and the ability to work with diverse groups of people throughout all levels of the organization.


About Company

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!
Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

AWARDS AND RECOGNITION
- Named Company of the Year by the Journal Informática Hoje 2017
- Ranked the Most Innovative Company in the IT Industry by "Valor Inovação Brasil 2017"
- Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

PERKS AND BENEFITS
- Career Growth Prospects
- Paid Time Off (PTO)
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical/Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowance
- Performance Bonus
- Awards and Employee Recognition Program
About Recruiter
Stefanini Philippines
Recruitment
Stefanini
...
Skills I hire for Level I and II IT, Multilingual IT, and various support/corporate positions
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