TCI is a leading bio-tech company in Taiwan, adopting the concept of Integrated Bioscience Design (IBD) to serve our clients. We manufacture high-performance products, such as nutrient foods (i.e., functional drinks, jellies, powders, tablets and capsules) and skin care products (i.e., biocellulose facial masks and essence concentrates).
So far, our products have been sold to 50 countries in the world. With our outstanding research results, we were featured in the Discovery Exclusive Interview.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases