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Urgent Customer Service Officer / Senior Officer (CSO) (13K-20K/5 Days/Fresh grad. OK)

Keywords / Skills : Customer Service Officer / Senior Officer, Customer Service, Customer Service Executive, Customer Care Executive, Administration, Front Office Management

0 - 0 years
Posted: 2019-05-23

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
VP/Head - Customer Service
Other Customer Service
Posted On
23rd May 2019
Job Ref code
3142293
Job Description
Customer Service Officer / Senior Officer

Job Description :

Job Duties:
Sales activity at the office, including meeting customers that come up.
Handle phone calls, invoices, emails, etc.
Supporting other departments when necessary
Other ad-hoc duties
(1)定期進行訂單處理,如:現場客戶,海外報單包括中國、美加和網上購物;
(2)踉進會員管理,會員註冊或轉換制度基本數據,所有會員遞交的修改表格;
(3)處理日常諮詢,包括制度和佣金架構,產品說明和使用,公司介紹和平台優勢等;
(4)日常數據處理與跟進,包括促銷通告、活動通告、文宣數據,以及發放活動的信息通過通訊軟件或社交平台的方式傳達給會員;
(5)會員區的管理,確保會員獲得公司最新的產品信息;
(6)處理會員投訴 、建議的反饋,並及時給予回覆;
(7)資料歸案與整理。

Job Requirement:
F.5 or above
Good command of Mandarin is a MUST
Experience in health & wellness industry is an added advantage
Good communication and interpersonal skills
Initiative & resourceful to get things done
Pleasant and cheerful character
(1)具備優秀的服務意識;
(2)良好的溝通能力、傾聽能力、抗壓能力以及團隊精神;
(3)熟悉業務知識,有統計分析能力;
(4)熱情、認真的工作態度。
Annual Leave starts from 14 days.
Discretionary Bonus, Monthly Incentive is offered.


About Company

CA Human Resource Limited is a new setup company to provide a professional recruitment service in Hong Kong with the long experience in recruiting business in Japan since 2003. The character of CA Human Resource Limited is making the best matching between Jobseekers and Employers for their career and business growth. To build on our success for the mission, we are looking for an energetic talent to fill the following position. For more information about CA Human Resource Limited: http://www.cahr.com.hk/ CA-Group: http://www.c-alpha.com/
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