Provides Business Development (BD) and Implementation Support

• Prepares proposals, reports, and other project documents to ensure they are clear, concise, and appropriate for the intended audience.
• Reviews project submissions, stays informed of the project status, and escalates project issues to ensure project execution meets the customer needs and UPS financial objectives.
• Works with BD in educating the customer to ensure awareness of the strategic implications of logistics decisions and options.
• Adjusts solutions and adapts the cost model to comply with project implementation issues raised by UPS Supply Chain Solutions (SCS) or the customer.
• Reviews implementations across geographies to ensure consistent solutions application.

Provides Brokerage Knowledge Management and Costing Support

• Conducts project debriefs to identify best practices, process improvement recommendations, and repeatable business models.
• Monitors the solutions design and development process, hit rates, and effectiveness of solutions to obtain data for continuous process improvement, increase profitable revenue, and ensure effective cost control projects.
• Provides International Trade Services (ITS) solutions expertise to other groups within SCS to ensure employees are trained and educated in ITS solutions.
• Coordinates and organizes archiving of solutions data for use in the preparation of future and repeatable solutions.

Provides Solution Design and Development

• Analyzes customer workflow processes, compliance requirements, technology, labor requirements, and customer trade profiles to evaluate potential solution options.
• Summarizes merits, costs, and risks associated with each solution to develop recommendations for selection of the best solutions for the customer and the UPS SCS.
• Recommends adjustments to ensure the solutions incorporate the voice of the customer and is consistent with the solution definition and scope of work.
• Coordinates with other UPS business units on deals involving multiple projects to ensure an effective solution is developed.
• Reviews and manages projects with appropriate levels of management to obtain approval for proposed methods and costs.

Manages Projects

• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
• Forwards project documents to stakeholders to obtain sign-off, agreement on project cost, and needed resources.
• Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.
• Designs and implements communication plans to ensure those affected by projects are informed and updated.
• Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
• Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.

Manages and Develops Others

• Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
• Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
• Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
• Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
• Coaches others and provides on-going feedback and support to improve performance.
• Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.
• Makes salary recommendations to reward employee performance.