UPS Solution Engagement Specialist
Other - Taiwan

About the Job

The Solution Engagement Analyst develops a thorough understanding of customers’ processes and business objectives, thus capitalizes on the value that UPS can offer their business. He/She creates value for customers by leveraging UPS’s expertise in the areas of engineering, technology, finance, and supply chain design. This position provides support to customers during the implementation phase to ensure solutions meet and exceed customer expectations.

Job Duties
  • Conducts research and analysis to evaluate customer objectives and business needs, so as to maximize solutions discussions
  • Formulates solutions with sales team and develops proposals and present to customers to demonstrate the value-added UPS solutions
  • Manages and coordinates among resources to ensure smooth customer solution implementations
  • Delivers training to the sales force on technology solutions to facilitate customers’ education so as to enhance user experience on effective use of UPS products
  • Prepares accurate documentation of sales activities and solutions formulations to ensure internal stakeholders are well informed of customer activity
  • Maintains customer relationships through regular customer visits and meetings to understand solutions effectiveness, solicit feedback and address questions
  • Degree holder, preferably Business/Computer Science related major
  • Has basic knowledge of the Logistics/Supply Chain field
  • Business mindset and technology sensitive, be able to apply standard technology to work
  • Curious to learn, particularly on technology applications in Business Settings
  • Minimum 3 years of customer handling experience, relevant experience in the Logistics/Supply Chain industry will be advantageous
  • A problem solver with excellent communication and presentation skills, with the ability communicate well with both internal and external stakeholders
  • Working proficiency in MS office applications
  • Fluent in Mandarin, good command of spoken and written English

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

Job Summary
Other - Taiwan 
26th Feb 2018 
Courier/ Freight/ Transportation 
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Reference code
About this company
United Parcel Service UPS
831 on