UPS Program Management Supervisor (1-year contract)
Other - Taiwan

About the Job

The Program Management Supervisor serves as the primary point of contact for multi-product customer accounts and manages a team of Program Management support representatives with a portfolio of Enterprise accounts across APAC.

The high-caliber candidate would demonstrate, in excellence, below key accountabilities.

  • Ensure smooth and reliable solution implementation of UPS Solutions in customers’ business

  • Maintain a positive customer relationship by demonstrating professional business manners, understanding and addressing well on customers’ needs

  • Provide issue resolution and response tracking compliance and process improvements

  • Manage service expectations and Standard Operating Procedures (SOP) and Statements of Work (SOWs), review KPIs through regular customer meetings

  • Drive UPS service excellence through meeting customer SLA and monitoring reports

  • Collaborate with internal cross functions to ensure service are up to standard and meeting customers’ needs

  • Train and coach Global Business Service (GBS) Preferred Customer Associate (PCA) on how to respond to customer enquiries and requests

  • Update SOP continuously and audit operation process to ensure full execution of service

Required attributes and qualifications

  • Degree holder from Business/Logistics & Supply Chain/Trade Services/Technology related

  • At least 5 years customer-facing experience, solid knowledge and experience with Logistics & Supply Chain preferred

  • Experience with handling global/enterprise accounts in Logistics services is highly desired

  • Passionate and interested about incorporating technology into business

  • Excellent communication skills

  • Great problem-solver who is able to work independently and efficiently under tight deadlines

  • Strong management skills able to address to multiple tasks simultaneously

  • Work proficiency in English

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

Job Summary
Other - Taiwan 
22nd May 2018 
Courier/ Freight/ Transportation 
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Reference code
About this company
United Parcel Service UPS
831 on