UPS Customer Service - Operations Supervisor
Other - Philippines

About the Job

The GBS Operations Supervisor is responsible for monitoring and executing the day-to-day operations of the contact center teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. He/She may work with third party contact center vendor managers to ensure understanding of business goals. This position manages others within the department.



JOB DUTIES:

Provides Call Quality Coaching and Development and Customer Support

Analyzes Contact Center Data

Supervises Daily Contact Center Operations

Supervises and Develops Others

Maintains Vendor Management Relationships

Bachelor’s Degree Graduate

Demonstrates strong leadership skills & able to manage diverse group of people

With flexibility in schedule

With at least 3 years of supervisory experience for external applicants.

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

Job Summary
Location
Other - Philippines 
Posted
26th Nov 2018 
Industries
Courier/ Freight/ Transportation 
View more info
Reference code
051499
About this company
United Parcel Service UPS
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