The company: A global financial group with more than 1,800 employees worldwide. It focuses on trading and market making, institutional sales, research, private equity, venture capital, and investment banking with offices across North America, Europe and APAC regions.
Technical administration of the HK datacentre infrastructure
Level 1-2 support on IT infrastructure, focusing on network and datacentre
Work with regional teams to resolve user requests/problems
Provide ongoing systems maintenance and administration, including MS Windows/ Linux Servers, Active Directory, Exchange, VMWare, IP-phone, Backup etc.
Ensure system security & data integrity, including backup, disaster recovery planning and execution
Prepare reports, technical documents, implementation proposals and user's manual
Laptop / Desktop formatting & OS installation and deployment.
Maintain IT software and hardware inventory and asset management
Work with local vendors to deliver support and services
Maintain and manage the existing IT fleet
Maintain IT documentation and diagrams
Afterwork/ weekend work is needed occasionally
Bachelor Degree in Computer Science / Information Technology or related disciplines, holder of MCSE / MCP / CCNP/ CCNA preferred
At least 5 years relevant experience in system engineering
Work experience in buy-side firms or service integrator companies is a great advantage
Experience in Windows AD structure, Networking, IP phone system, Exchange Server and Backup administration
Solid experience in networking/ datacenter administration/ server virtualization platform (VMware, ESXi 5.5 or latest) are highly preferred
Good command of written and spoken English and Chinese
Strong troubleshooting skill;
Analytical, self-initiative and responsible;
Good communication, time management, planning, organization
Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
About Robert Half Founded in 1948, Robert Half pioneered specialised recruitment services and today is the world's leader in placing accounting, finance, banking and technology professionals on a temporary and permanent basis. For more than 15 years, Robert Half has been named to FORTUNE® magazine's list of "Most Admired Companies." (March 1, 2016) Visit our website for more job opportunities: www.roberthalf.com.hk/job-search
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases