Send me more jobs like this

Technical Editor

Keywords / Skills : Technical Editor, bpo, IT, Technical writing, Quality Analysis

2 - 4 years
Posted: 2019-10-25

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Business Analyst
Education
Bachelors
Degree
Diploma
Posted On
25th Oct 2019
Job Description
Job Responsibilities:
  • Review email correspondence submitted by Tier I for clarity, punctuation, grammar, and content
  • Proofread, and edit documents to ensure accuracy of the documentation
  • Correct any grammatical, spelling, typographical, or compositional errors in original copy
  • Assist in the development and editing of curriculum that includes the creation of manual, references and support materials
  • Research, organize and document training materials for both Tier I service Desk and Tier II Deskside training
  • Collaborate with the team for editorial consistency in language, grammar and design standards
  • Recommend and implement changes to operational and editorial processes and practices
  • Monitor Tier I and Tier II ticket activity, providing feedback through written audits
  • Evaluate and provide feedback on less-than-favorable customer surveys
  • May require one-on-one coaching to help prevent repeat quality issues
  • May participate in discussions with client and Stefanini during launches
  • Other responsibilities as assigned
Skills, Licenses, Knowledge, Education and Training Requirements:
  • University graduate or equivalent required
  • At least two (2) years of professional experience in a similar role
  • Helpdesk or Customer Service, a strong advantage
  • Email Handling, Email Etiquette, Content Writing and Proofreading
  • Effective English written and communication skills
  • Excellent grammar and spelling skills
  • Ability to concentrate for long periods of time, computer competencies, and time management.
  • Familiarity with delivery of coaching, counseling and feedback
  • Relevant disciplines include English, journalism, editing and publishing
  • Experience with Microsoft Word, Excel, PowerPoint, Outlook, Visio and OneNote is preferred
  • Amenable to work on shifting schedule or night shift in Pasay City
Additional Note:



The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


About Company

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!
Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

AWARDS AND RECOGNITION
- Named Company of the Year by the Journal Informática Hoje 2017
- Ranked the Most Innovative Company in the IT Industry by "Valor Inovação Brasil 2017"
- Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

PERKS AND BENEFITS
- Career Growth Prospects
- Paid Time Off (PTO)
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical/Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowance
- Performance Bonus
- Awards and Employee Recognition Program
About Recruiter
Stefanini Philippines
Recruitment
Stefanini
...
Skills I hire for Level I and II IT, Multilingual IT, and various support/corporate positions
Followers(41) | Active Jobs(18)
Follow
Similar Jobs
View All Similar Jobs