The Company Our client is a multinational insurance company urgently looking for a junior Team Assistant. This a westernized and dynamic team. This is a 6-month contract with a great possibility to permanency.
This role is part of business solution team
Receive requests from customers (through mail/email/Hotline team)
Validate details and pass the request to appropriate team (Policy servicing, Underwriting, Hotline)
Prioritizing & executing tasks within the timeframe
Support the team and team leader
Independent and detail oriented
Good command of English and Cantonese (written and spoken)
1-2 years administration experience
Fresh graduates with internship experience and good learning attitude are welcome
If this sounds like you, APPLY TODAY!
Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
About Robert Half Founded in 1948, Robert Half pioneered specialised recruitment services and today is the world's leader in placing accounting, finance, banking and technology professionals on a temporary and permanent basis. For more than 15 years, Robert Half has been named to FORTUNE® magazine's list of "Most Admired Companies." (March 1, 2016) Visit our website for more job opportunities: www.roberthalf.com.hk/job-search
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases