Drive solutions to designing, developing, testing, deploying, maintaining and enhancing web applications
Conduct user requirement analysis for the development/implementation of new systems
Prepare project documentation such as Functional Specifications/Use Case Specifications
Assist in the integration testing, system testing, User Acceptance Test and implementation activities
Plan and coordinate training for end-users.
Work with business partners during system implementation and manage post implementation support.
Take on special projects and assignments as and when assigned
Bachelor degree or above in Computer Science or IT related disciplines
Minimum 6 years of IT experience with application system implementation
Minimum 2 years of experience in role of System Analyst to collect business requirement and provide the required solution
Familiar with system development cycle, design methodology and documentation standard
Experience of communication with end-user directly
Experience in government project will be an advantage
Experience in managing project plan will be an advantage
Experience in system integration in Java will be an advantage
Good written and verbal communication in English, including technical writing skills.
HK permanent resident is required
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases