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SVP - Human Resource Relationship Manager
SVP - Human Resource Relationship Manager
John Clements Consultants Inc
Keywords / Skills :
Human Resource , Relationship Manager, key relationships , Employee Relations, Business Coverage, Operational Excellence, Team Leadership , Business Stakeholder Management, HR services, HR Partner Engagement
Philippines
Posted:
2019-10-29
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Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/Programmer
Posted On
29th Oct 2019
Job Ref code
8780
Job Description
Job Purpose:
The role of Relationship Manager is to manage key relationships for business stakeholders and internal partners. Core to the role will be a focus on positive client experience as part of the 2020 vision for HR. This role will also provide leadership and direction to the assigned HR Professional Services Team
Key Responsibilities:
Business Stakeholder Management:
Act as they key advocate for multiple stakeholders across business/functional areas and support them in leveraging wider HR services
Review quality of stakeholder interactions and deliver regular progress reports on status and opportunities
Gather quarterly stakeholder feedback and share with HR partners and COEs
Implement new methods and approaches that drive a positive client experience using currently available metrics and reporting to support proposals
Proactively communicate to the business and act as a key escalation point for stakeholders
HR Partner Engagement:
Lead and drive HRPS HRG PH and ensure alignment with global HRPS. The focus should be on solving issues or challenges collectively rather than independently
Oversee and proactively partner with Country HR driving strong connectivity, clarity on work allocation toward an improved client experience
Proactively partner with key HRG RMs/ HRAs and COEs regionally and globally to improve role clarity and client experience
Actively gather/share quarterly feedback with HRAs/COEs and provide suggestions for improvement
Lead and actively participate in various engagement forums with HRAs and COEs providing content and proposals that drive awareness and decision making
Team Leadership and Engagement:
Coordinate and collaborate with the regional APAC team to drive and stabilize the change. Provide leadership and direction in line with the 2020 vision for HR, to country HRGs
Work with the CHRO to articulate and embed the employee value proposition for HRPS
Build and develop a sustainable team of HRGs through successful pipelining, hiring, on-boarding and integration that delivers superior coverage for clients
Oversee the daily operation of HRG team to ensure they are delivering against key HR and business requirements. Fundamental to this is developing the capability of the team e.g. developing business acumen of the team to ensure they can provide critical and well informed advice to their business
Develop the HR Generalist within HRPS environment and provide career paths for HRGs within and outside of HRPS
Serve as part of the HRPS SLT and regularly engage with colleagues across the other HRPS sites globally. Provide leadership and direction in line with the 2020 vision for HR to country HRGs
Operational Excellence:
Play a key role in the change process for our new technology Workday and support our teams and our business in utilization of the same
Play a key role in leading change as part of the global process owner activity, as assigned
Partner with the HR COEs to provide suggested process improvements for key annual cycle activities
Ongoing review of the HRPS work content and migration/right placement of processes in partnership with HR COEs and HRSS
Drive and support operational excellence within the team and on cross team initiatives locally, regionally and globally
Business Coverage:
Define and design the approach to key annual cycle activities for the assigned groups in APAC (initially covering PH country) across multiple businesses, driving to common where possible
Provide business coverage end to end for the client coverage including but not limited to:
Annual cycle activities - Performance Management, Talent, Year End
Employee Relations
Restructuring and Change Management
Reward and Compensation Reviews
Resourcing Support
Learning Agenda
Diversity and Inclusion
Key Skill(s)
Human Resource
Relationship Manager
key relationships
Employee Relations
Business Coverage
Operational Excellence
Team Leadership
Business Stakeholder Management
HR services
HR Partner Engagement
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Additional Comments
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Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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