Our client is a European MNC that provides business transformation and supply chain management consulting services. The company offers various supply chain consulting and transition management services in the areas of trading and technology fields. Due to the fast growth in Asia Pacific region, our client is seeking a Supply Chain Consulting Manager in HK/ Shanghai.
Develop good relationships with key accounts and provide custom- made consulting services to clients
Demonstrate a good understanding of the projects "big picture", their stakes and the projects interactions
Lead consulting projects with a team of in-house consultants and technical experts to deliver strategy design and implementation
Plan and lead complex decision-making meetings with the top management, facing emotional or political aspects
Work with other stakeholders to enhance standardization of operational processes to meet's client's expectations
Monitor performance of the operational team to ensure project objectives and standards are met and on-time delivery
Motivate his team and make it a success ; be a positive leader to the team
Degree qualified with a mixed of supply chain consulting, process improvement and in-house hands on operational delivery experience
Very familiar with China market
Analytical, strategic and be able to identify unusual source of information
Ability to conduct complex analyses ; identify issues, produce and plan relevant recommendations
Highly motivated and with a strong drive to success
Detail-oriented and strong in managing multiple projects
Excellent communication skills in English and Mandarin
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases