We are looking for someone who is energetic, resourceful, interested in how technology is changing market places, someone who is resilient and can work in a fast-paced, dynamic market. The role will require negotiation skills, strong relationship skills, the ability to dive in and problem solve and work with the international marketing team to find innovative ways to reach the B2B market. The Event Associate will be responsible for delivering events including conferences, webinars, user groups and seminars for both Laserfiche and for our Value Added Resellers around the world. The individual should have experience in working with different kinds of events in locations around the world. They should be comfortable working with different cultures and with remote events. They should be a self-starter, should be able to take on events and deliver with limited supervision.
Create project plans for events and deliver those events on-time and on-budget to ensure that they deliver to the objectives.
Work with the marketing teams in the International and Global Headquarters as well as other stakeholders like Value Added Resellers to develop an event plan and the supporting integrated marketing initiatives to support those events.
Formulate event concepts and innovative programs for various small and large scale events
Overseeing and managing all stages of events including vendor procurement to management and budget management
Invite guest speakers andwork with a wide range of sponsors, suppliers, speakers, internal and external contractors
Coordinate with production teams to executeevent promotion
Degree holder in marketing, communications or related field.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases