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Service Operation Director

Keywords / Skills : Service Operation Director

6 - 8 years
Posted: 2019-04-04

Customer Service/Call Centre/BPO
Other Roles
Posted On
4th Apr 2019
Job Ref code
Job Description
Job Description :

Our client is a leading sustainable energy provider who is seeking a Service Operation Director

Job Description

Job title:
Service Operation Director


Immediate Manager:
Service and Construction VP

Purposes of the position (Role):
Reporting to Service and Construction VP, the Head of Service Operation will oversee a dynamic organization of over 150 site employees and 30 plus Site of various s in China.
S/he will be responsible for the overall management of service contract execution, people resource planning & development for both construction and service sites and continuous improvements on safety, quality, efficiency, operation excellence and customer satisfaction.

Essential Responsibilities:
  • Full accountability of service sites management and site performance KPIs- ensure smooth execution of all service contracts (e.g. on-time delivery, risk control, resource planning / mobilization, financial targets etc.) and work closely and proactively with customers management and internal Company departments when issues are identified
  • Responsible for creation, development, communication and implementation of the Operation strategies and key initiatives. Constantly steer and control all operational activities in the China with the objective of maximizing the operating profit.
  • Provide leadership and guidance to Area Service Managers and service site employees to ensure Safety First, Operational Excellence and customer satisfaction.
  • Drive changes in Operation department; lead process and procedural improvements, efficiency, and lean projects
  • Collaborate with Service Sales department tomaximize the contribution to sales and operating profit through optimum allocation of manpower and key resources
  • Establish and maintain good relationship with customers management team
  • Monthly and Quarterly reporting to Regional management team and key internal stakeholders in connection to site KPIs, priorities and issues
    - Tracking issues and providing solutions and execution
    - Providing timely update and feedback of results to Service management
  • Responsible for team development, performance management and talent retention etc. Make annual recruitment and training plan; drive performance related certification and development programs on site.
  • Lead ad-hoc projects or assignments as needed

  • Evaluating Problems: Examining Information; Documenting Facts; Interpreting Data
  • Investigating Issues: Developing Expertise; Adopting Practical Approaches; Providing Insights
  • Creating Innovation: Generating Ideas; Exploring Possibilities; Developing Strategies
  • Building Relationships: Interacting with People; Establishing Rapport; Impressing People
  • Communicating Information: Convincing People; Articulating Information; Challenging Ideas
  • Providing Leadership: Making Decisions; Directing People; Empowering Individuals
  • Showing Resilience: Conveying Self-Confidence; Showing Composure; Resolving Conflict
  • Adjusting to Change: Thinking Positively; Embracing Change; Inviting Feedback
  • Giving Support: Understanding People; Team Working; Valuing Individuals
  • Processing Details: Meeting Timescales; Checking Things; Following Procedures
  • Structuring Tasks: Managing Tasks; Upholding Standards; Producing Output
  • Driving Success: Taking Action; Seizing Opportunities; Pursuing Goals

Position Success Factors:
  • Strong Leadership for Operation Team;
  • Change Driving;
  • Commercial Mindset;
  • Customers Management.

Expected Qualifications:
  • BS or MS in related discipline with minimum 6-8 years of experience in a service management position, preferably in such industries as power / utility, construction, large service or industrial
  • A seasoned professional leader with experience in leading at least 4-5 people managers in his or her previous organizations
  • Excellent management and leadership skills; familiar with people coaching and mentoring
  • Excellent commercial sense - able to support Sales team to close key deals
  • Good risk management and mitigation experience
  • Good communication and negotiation skills
  • Fluent in both spoken and written English
  • Able to lead changes and work in a dynamic and diversified environment
  • Good knowledge in developing and deploying strategic initiatives to meet customer and business targets
  • Willing to travel extensively

Qualified and interested Parties please apply with your CV and latest salary in Word format to
Please note, that while MPES welcomes and appreciates all candidate response, volume of replies allows us to respond to short-listed candidates only. Resumes are collected for recruitment purposes only and will not be shared with clients without an in-depth discussion with the respective person.