Service Desk Senior Team Manager

 
8 - 13 years
Other - Philippines
 
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Posted on  29th Jun 2021 Job Applicants:10 Job Views:105

Job Description

Position Title: Service Desk Senior Team Manager
Location: Other - Philippines
Type of Position: Full Time, Employee

 Here, you will make an impact by:

  • Advocates and drives key initiatives that improve customers’ experience
  • Drive Service Desk strategic design, needed process changes, and aligned execution of priorities and objectives across all defined process and service areas
  • Drives needed global priority actions in Service Desk to ensure area capabilities in alignment with corporate strategy.
  • Responsible for developing and maintaining service and performance levels
Skills and Expertise
  • To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:
  • Possess a Bachelor’s Degree or higher from an accredited institution
  • Ten (10) years combined experience in IT Service and Support or Contact Center/Service Desk operations in a private, public, government or military environment
  • Proven ability to work collaboratively across multiple organizations
  • Comprehensive Service Desk industry knowledge and acumen
Additional qualifications that could help you succeed even further in this role include:
  • Strong Customer First, and Agile mindset coupled with strong communication and analytical skills
  • Demonstrated ability to work across multiple layers and geographic regions effectively, develop and strengthen organizations, build & lead teams, bring our customer needs to life and effectively motivate and energize organizationally.
  • Proven Leadership engaging and influencing executive management
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Keyskills

Company profile

At 3M, we apply science in collaborative ways to improve lives daily. Learn more about our company, our people, and the impact we make

About us

How can science change the world?
Carrying more power to more people with lighter power lines. Helping manufacturers make more with less through leaner processes. Automating health care data so the right people get the right information to take action. These are some of the ways we’re working to support stronger communities and sustainable development across the globe. We see the world's challenges clearly, and unite the people that dare to solve them. We innovate with purpose and use science every day to create real impact in every life around the world.

Salary

Industry

• Electronics Manufacturing • ITES/BPO

Functional Area

IT

Role

Team Leader/Technical Leader

Employment Type

Full Time, Employee

 
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