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Service Delivery Manager

Keywords / Skills : Service Delivery Management

15 - 19 years
Posted: 2019-10-14

Industry
IT/Computers - Software
Function
IT
Role
Project Management
Posted On
14th Oct 2019
Job Description
Responsibilities:
• Discuss all production support aspects with application development management.

• Develop relations with business community and the out sourced service providers.

• Arrange, assign, adjust and monitor shifts to have apt coverage.

• Interact with infrastructure, release management, change management, QA, DBA and application teams.

• Provide regular status reports to management on application status and other metrics.

• Collaborate with management to improve and customize reports related to production support.

• Coordinate escalation and resolution of major service issues.

• Report promptly to management and business partners regarding critical outages until resolution.

• Manage off-shore, outsourced vendor to an SLA and execution of critical situations.

• Allocate resources to resolve problems/incidents

Technical Skills "Must Have":
• ITIL

Technical Skills "Good to Have":
• Production Support Management

Soft Skills:
• Presentation Skills

• Communication

Mandatory Certifications:
ITIL Certified

Mandatory Relevant Experience:
15 years of Production Support Management


About Company

Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.
About Recruiter
Poonam Ghuge
HR Executive
Tata Consultancy Services
...
Skills I hire for Lateral hiring
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