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Service Delivery Manager

Keywords / Skills : Service Delivery, "Service Delivery Management", "Service Delivery Manager", Delivery Manager, ITIL, SLA

15 - 20 years
Posted: 2019-10-29

Nationality
Hong Kong
Industry
Banking/Accounting/Financial Services
Insurance
Function
IT
Role
Project Management
Other Information Technology - Service Delivery
Education
Bachelors
Degree
Masters
Post Graduate
Language:
• English
• Cantonese
Job Type
Contract tenure:
Above 12 month
Posted On
29th Oct 2019
Job Ref code
10020
Job Description
Main Accountabilities:
  • Accountable for managing service delivery
  • Focussed on customer satisfaction across the relevant customer base
  • Ensure systems and review structure for SLAs and client satisfaction are in place and effectively enforce SLA adherence
  • Provide expert problem management support to difficult, high profile customer issues and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit 
  • Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value
  • Ensure resources, capabilities and capacity to meet both existing and new business demand
  • Maximize account growth opportunities
  • Champion team-working, re-use, knowledge sharing and promote the increased use of Shared Services capability
  • Provide support to new business opportunities. Take an active role in bids and support the transition and implementation of new business (including new service offerings)


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