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SERVICE DELIVERY ANALYST

Keywords / Skills : testing, Information Technology, Windows XP, Windows, Active Directory, Android, Windows 7, Windows 2000

3 - 8 years
Posted: 2018-10-16

Nationality
Hong Kong
Industry
Recruitment/Staffing/RPO
Function
IT
Role

Education
Bachelors
Degree
Posted On
16th Oct 2018
Job Ref code
746
Job Description
Responsibilities:
  • Provide on-site or remote support to various users. Scope of support including client installation, configurations, data entry, troubleshooting, testing and vendor support
  • Identify systematic problems and suggest opportunities for improvement that will eliminate or reduce number of reported problems
  • Involve in handling incidents and service request
  • Build & maintain OS images & approved applications for various PCs & Laptops models
  • Handle project implementation and provide follow-up services

Requirements:
  • Bachelor’s Degree in Information Technology or equivalent relevant qualifications
  • Minimum 3 years of relevant IT support experience
  • Hands-on experience with personal computers/mobile devices in iOS & Android platform
  • Proficiency with Windows 7/XP/2000
  • Good understanding on Active Directory, Exchange, and Office applications is a plus
  • A team player with good communication, presentation and trouble shooting skills
  • Exposure to Gaming and/or Hotel industry preferred
  • Good command of both spoken and written English and Chinese


If you would like to apply for this role or find out more, please contact Cicely Leung on (852) 2177 7577 or cicely.leung@greyanderson.com.



About Company

Grey Anderson is a specialist recruitment consultancy dedicated in Information Technology, Sales & Marketing and General Management. We provide the highest level of professional service to meet your recruitment needs and to achieve your business goal in the ever-changing business environment.


At Grey Anderson, we strive to exceed your expectations at all times with our strong network and expertise in the industries. Whether you are looking for a permanent or contract position, we will always be able to identify the best-suited candidate to add to the success of your business. Our recruitment services cover industries including Information Technology, Telecommunication, Luxury Goods, Consumer Products, FMCG, Media, Supply Chain, Healthcare, Tourism, Property, Financial Services, Professional Services, Consultancy as well as Utilities spreading over across Asia Pacific.
We appreciate not only the business with you, but also the business that you are running. We value not only the long-term partnership with you, but also your relationship with your people. We believe not only in placing the best and brightest talent, but also the opportunities they bring to help you achieve your goals and succeed in the market.
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