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SERVICE DELIVERY ANALYST

Keywords / Skills : Windows, Active Directory

2 - 7 years
Posted: 2018-06-29

Nationality
Hong Kong
Industry
Recruitment/Staffing/RPO
Function
IT
Role

Education
Bachelors/ Degree
Posted On
29th Jun 2018
Job Ref code
751
Job Description
Responsibilities:
  • Act as primary resource to provide end-users support on different client devices and business systems; handling the incidents & fulfilling the service request.
  • Build, handle & maintain client OS with evaluation and deployment
  • Ensure security software on client devices are healthy and updated;
  • Provides deskside support and takes responsibility for follow-up services
  • Vendor management and build up quality FAQs
  • Handle ad hoc project implementation
Requirements:
  • Bachelor’s Degree in IT or equivalent relevant qualifications with 2+ years of relevant enterprise support experience
  • In depth knowledge in Windows platform and Mac System;
  • Knowledge in Active Directory, Exchange, and Office applications is essential
  • Excellent team player and can communicate clearly, with other members of the team and the business
  • Strong communication skills in spoken and written English and Chinese (Mandarin/Cantonese)

If you would like to apply for this role or find out more, please contact Cicely Leung on (852) 2177 7577 or cicely.leung@greyanderson.com.



About Company

Grey Anderson is a specialist recruitment consultancy dedicated in Information Technology, Sales & Marketing and General Management. We provide the highest level of professional service to meet your recruitment needs and to achieve your business goal in the ever-changing business environment.


At Grey Anderson, we strive to exceed your expectations at all times with our strong network and expertise in the industries. Whether you are looking for a permanent or contract position, we will always be able to identify the best-suited candidate to add to the success of your business. Our recruitment services cover industries including Information Technology, Telecommunication, Luxury Goods, Consumer Products, FMCG, Media, Supply Chain, Healthcare, Tourism, Property, Financial Services, Professional Services, Consultancy as well as Utilities spreading over across Asia Pacific.
We appreciate not only the business with you, but also the business that you are running. We value not only the long-term partnership with you, but also your relationship with your people. We believe not only in placing the best and brightest talent, but also the opportunities they bring to help you achieve your goals and succeed in the market.
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