Senior Support Engineer 

Job Description:

Job Summary

Our client is seeking a Support Engineer based in Hongkong to provide technical support of the various products to Sales, Field Engineering, and Product Engineering. Provide management with a regular status of the open technical support issues. Work with Operations, Quality Assurance, and Engineering teams to resolve issues in a timely fashion. Assist Field staff as needed to fix problems with deployments. Work closely with the Operations team to resolve systems issues. Disseminate technical information about the Support organization to personnel in the field. Review financial market data. Other duties and responsibilities include:

• Provide effective technical support to the Field

• Provide effective technical support to Customers

• Provide technical assistance to the Field in pre-sales engagements as needed

• Assist Operations and the Field to ensure the successful installation of products

• Coordinate resolution of technical issues through the Engineering organization and escalate as necessary

• Interact with Exegy Operations, Quality Assurance, and Engineering teams to help the product work continuously

• Proactively communicate pertinent issues with other teams on a regular basis

Qualifications, skills and experience required

• Minimum BS Computer Science, Software Engineering, Computer Engineering or Electrical Engineering

• Working knowledge of C & C++ and JAVA programming skills, including knowledge and experience of debugging tools like gdb

• Working knowledge of Windows and Unix/Linux

• Working knowledge of network protocols and tools – IP, UDP, TCP, sockets, etc

• Experience with complex system debugging techniques

• Experience with Object Oriented Design and concepts

• Experience with financial market data and direct market feeds

• Ability to communicate internally both written and orally, including presentations on technical areas

 

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Job Summary

Company
Arges Global Limited 
Industry
IT/ Computers - Software 
Location
Hongkong 
Job Category:
IT 
Years of Experience
5 - 15 years 
Function
IT 
Posted On
28th Dec 2017 

About Arges Global

Welcome to Arges Global – a leading-edge-technology services provider, focussed on delivering success stories in client organizations in the Banking, Financial Services and Insurance domains. A core group enterprise founded four years ago with a vision to create and market solutions that are integral to the success of their clients and their employees.

What sets Arges Global apart from the rest is the decades of expertise that our team brings to you. Arges Global is led by a team of ex-CXOs who have proficiency and experience in technology and operations, crafted especially for banking, financial and insurance companies. What started out initially as mere consulting and project management has now grown and evolved into a product-driven service business, providing solutions tailored to address needs of the client and the market.

Arges Global focuses on nurturing and maintaining long-term relationships with their clients. Providing them a sustainable platform for growth - we do not simply cater to solutions, we ensure prolonged maintenance and support for the same. We specialize in Result Oriented Consulting, Enterprise Automation, Technology Services, Information Security and Talent Management.