Senior ServiceNow Administrator (Night Shift) | Pasay City

Job Summary

Industry
ITES/BPO
Location
Other - Philippines
Job Category:
IT
Years of Experience
2 - 7 years
Function
IT
Posted On
21st Sep 2018
Job Responsibilities:
  • Automation of routine tasks through ServiceNow including design, creation and administration of key components such as: Forms; Workflows; Catalog Items; Metrics; Service Level Agreements; Reports; Dashboards. 
  • Complete job responsibilities utilizing predefined release and change management processes 
  • Contribute to continuous improvement of processes, standards, policies, working methods, and tools 
  • Deliver a positive and value-added experience to clients in every interaction 
  • Load, transform and maintain data interfaces between ServiceNow and other systems 
  • Monitor logs, performance and overall health of ServiceNow instances 
  • On-time, on-budget delivery of responsibilities (PM) 
  • Other duties as assigned 
  • Provide guidance and training of system usage to clients and end users 
  • Relentless pursuit of quality and complete adherence to coding and quality standards 
  • Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning) 
  • Respond to and address client issues and inquiries in a timely fashion 
  • Write and maintain up-to-date documentation related to the application administration and configuration 
Summary of Qualifications:
  • Exceptional written and oral communication skills 
  • Demonstrated ability to develop and maintain excellent long term client/supervisor/peer relationships 
  • Ability to interact with a variety of individuals in a courteous, professional manner 
  • Proven capability to work well under pressure and within tight deadlines 
  • Proactive leader recognized for team building skills and superior client service 
  • Advanced proficiency in Excel, Word, Power Point, Internet Research 
Computer & Technical Competencies:
  • Experience (1-2 years) supporting web based applications 
  • Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture 
  • Knowledge of IT service management and the ITIL service operations and transition processes 
  • Knowledge of relational databases 
  • Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools 
  • Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX 
  • Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas 
  • Preferred: Knowledge of Agile/Scrum methodology 
  • Preferred Education and Experience: Bachelor's Degree or two to three years progressive work experience 
  • ITIL Foundations Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days 
  • ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days 
Additional Notes:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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About Us

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

Career Opportunities with Stefanini

In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!

Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

Awards and Recognition

  • Named Company of the Year by the Journal Informática Hoje 2017
  • Ranked the Most Innovative Company in the IT Industry by “Valor Inovação Brasil 2017”
  • Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

Perks and Benefits

  • Career Growth Prospects
  • Paid Time Off (PTO)
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
  • Life Insurance
  • Medical/Health Insurance
  • Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts
  • Transportation Allowance
  • Performance Bonus