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Senior Service Engineer - Asia

Keywords / Skills : Basic

3 - 8 years
Posted: 2019-02-14

Hong Kong
Manufacturing/ Engineering/ R&D
Service Management
Posted On
14th Feb 2019
Job Ref code
Job Description

Company: MNC home appliances/Kitchenware Company

Position Title: Service Engineer/ Sr. Engineer – Asia 亚洲服务工程师、 高级工程师
Department: KS Service Dept
Reports To: SVP- KS Service Asia 亚洲服务高级副总裁

Basic requirements:
1) From Hone Appliances Background
2) Degree In Engineering
3) Travel Extensively To SEAsia & China

Duties & Responsibilities
Key responsibilities:
  • Setting up,implement and monitor service mechanism in the markets
  • 建立,执行与监控市场服务机制,包括未来系统连线、网上配件购买。
  • Responsible to coordinate the technical training sessions in the market
  • 协调与安排市场上相关培训事宜
  • Responsible to oversea and report the needs of additional technical documentation
  • 负责海外市场所需的资料提供与收集
  • Responsible to assure service technical support and deliveries before Product Launch
  • 新产品发布之前确保可以所需的技术支持都立准备好
  • Develop and Maintain Service Solution in the market
  • 发展与维护市场上的服务方案
  • Contact reference with the Global Consumer Care training manager
  • 需要频繁与全球客户中心的培训经理进行沟通

Additional Responsibilities
To assist Customer Care Manager/ VP on : 协助服务经理/VP处理如下事宜
  • To define and implement spare part policy and management for Asia (standard rule setting for each spare part, set ROP, propose write off or replenish spare part)
  • 定义与执行亚洲备件政策与管理(备件的标准流程规范,设置ROP,减少或增加备件)
  • To be a back-up technical support for current daily issue in China
  • 国内技术支持储备
  • Other Service improvement project (including report review, spot areas for improvement, drive improvement actions and monitoring the performance)
  • 其它服务改善项目(包括报告回顾,去现场发现改善机会,驱动改善行动与监测服务质量)

Education & Qualifications
Minimal education level:
  • Preferred Education Major: Degree in technical field (electronic or mechanical)
  • 电器或机械专业

  • Years of total working experience: 5 Years
  • Years of relevant working experience: 3 Years
  • Experience Expectation Highlights: minimum 5 years’ experience in the consumer appliances business 客户服务类至少5年以上服务工作经历

Other Useful Skills & Competencies
  • English Requirement: Fluent in writing and spoken

Others (please specify):
  • Excellence in coordination and project management 很好的协调与项目管理能力
  • Preferable with certificates of:
  1. a) Gas - Registered Gas Installers (RGI) (Including licence 1, 2, 3 & 4) 註冊氣體裝置技工 (包括1,2,3&4 级)
  2. b) Electricity - Registered Electrical Workers (Including licence Grade A or above) 註冊電業工程人員 *(A 级或以上)

Other Requirement Essential For The Job:
  • Stable, devoted, & passionate 工作务实、认真、热情;
  • Honest 诚信
  • Good teamwork spirit 团队合作
  • Technical knowhow & product knowledge 技术支持能力与产品知识
  • Frequent travelling to China and Asian countries 不定期出差中国与其它亚洲地区

Key Skill(s)

About Company

Morgan Philips HK Ltd