Responsible for Network Infrastructure Design and Project deployment
Install, configure and maintain network and related technology infrastructure environments in accordance to Company’s standards
Provide Daily Operational Support and maintenance for Network and related information Technology assets
Proactively Monitor network and related system information technology assets, assessing and making recommendations for improvement to provide stable, dependable technology asset services and provide ongoing trend analysis
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases