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What you’ll be doing...Continuous improvement efforts drive our business and you will work with customer technical teams to provide solutions for customers' internetworking communications requirements. You will be performing routed/switched network design activity for our large enterprise customer data networks. As the primary interface to customers in support of their WAN/LAN enterprise projects, you will make us better by creating great enterprise customer data networks.
Tier 2 Operations teams’ scope of services is focused on the quality and timely isolation and resolution of simple and complex incidents affecting Global Managed Services Customer in order to minimize the impact, duration, and recurrence of service issues. The Tier 2 Operations teams are also responsible for change request’s evaluation and deployment. The Tier 2 areas of expertise are: DATA, VOICE, SECURITY and APPLICATION. Tier 2 shall conform to and adopt any new process steps and efficiencies implemented that may impact, change or reduce steps required to complete any tasks and functions associated with the service assurance functions and processes.All Tier 2 Engineer shall:
What we’re looking for...Your technical skills are top notch, and you are known for digging into the details to find the best solutions. You know how to get to the bottom of your customers’ needs, and how to manage your stakeholders’ expectations. Talking to people comes very naturally to you and you have an ability to communicate complex information in a way that people understand – whether verbal or written.You’ll need to have:
Even better if you have:
When you join Verizon...You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.