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Senior Manager, Underwriting

15 - 18 years
Posted: 2019-04-09

Customer Service Executive
Posted On
9th Apr 2019
Job Ref code
Job Description
Job Description :

Job Responsibilities:
  • Develop and implement underwriting and claims principles, guidelines and standards;
  • Lead a team of medical underwriters and claims assessors to provide exceptional customer experience to individual and group customers, as well as brokers;
  • Analyze claim practice, including product and underwriting effectiveness;
  • Redefine processes, such as claims and underwriting rules development, to facilitate automation of simpler claims and underwriting;
  • Carry out underwriting and claims audits and other underwriting and claims related projects;
  • Ensure case underwriting and claims adjudication work and other tasks, e.g. review of guidelines are completed within agreed standards;
  • Govern the performance of Third Party Administrator to ensure SLAs are met;
  • Resolve escalated underwriting and claims issues and appeals with flexible solutions;
  • Source and develop training programs for uplifting their professional knowledge and standard of the teams;
  • Manage ad hoc projects as required.
Job Requirements:
  • Diploma or above, preferably with insurance-related qualifications, e.g. FLMI, ICA, ACII/ANZIIF;
  • At least 15 years’ life/health insurance underwriting and claims experience, of which at least 5 years in supervisory role;
  • Comprehensive knowledge of Underwriting and Claims systems and management practices, including latest development in the industry;
  • Experience in managing vendor is an advantage;
  • Strong strategic thinking, analytical and decision making capabilities;
  • Strong interpersonal skills and collaboration mindset, able to develop effective relationships with internal/external stakeholders;
  • Able to work independently and under pressure.

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