About Cathay Pacific Catering Services (H.K.) Limited Cathay Pacific Catering Services (H.K.) Limited is one of the largest flight kitchens in the world with the largest catering facility at Hong Kong International Airport, producing a daily average of 83,000 meals daily and serving over 50 international airline clients with an order fulfillment of up to 200 flights daily. We are looking for high caliber professionals to fill the following position. This position will be based at our facility at Hong Kong International Airport.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases