About Robert Half Hong Kong Limited - FSG Founded in 1948, Robert Half is the world's leading specialised recruitment firm and the first to provide placement services for accounting, finance and information technology professionals. There are more than 340 Robert Half locations worldwide. For more than 15 years, Robert Half has been named to FORTUNE® magazine’s list of "Most Admired Companies." (March 17, 2014). Visit www.roberthalf.com.hk for more job openings.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases