To provide maintenance support service on PC, Notebook, Printer, Tablet and Window platform
To follow and troubleshoot on customers technical enquiries
Timely report and update the job status to the team leader
To handle ad-hoc project on relocation or software migration
Familiar Technical Knowledge inAppleproduct is highly preferred
Diploma in computer science or equivalent
At least 3 years relevant working experience in field service support
Certificate holder of MCP/ MCSE/ MCITP will be a plus
Good interpersonal, communication skills and able to work under pressure
Self-motivated and able to take up challenges
Good command of both spoken and written English and Chinese
Immediately available is preferred
Willing to work inAirport area
*Individuals with less than 3 years experience or Fresh Graduates will be considered as Deskside Support Customer Engineer If you are interested in this role, kindly send your CV along with your expected salary to patrick @grammytech.com
About GrammyTech Ltd GrammyTech Limited is one of the most reputable and largest IT - Information Technology Executive Search firms in Asia and Greater China region. Established in the late 1980's, our operation has since expanded to a regional network of more than 80 consultants and researchers spreading across Hong Kong, Beijing, Shanghai, Guangzhou and Taiwan. Our consultants are professionals coming from their very own expert area in the IT/Telecom fields. Our clients include Fortune 500, US Top 1000 fast growing, and major multi-national & local companies. We have completed more than 20,000 IT job assignments and earned the respect from our clients of our high quality services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases