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Senior / Customer Service Specialist- Insurance Service Centre (fresh graduate are welcome)

Keywords / Skills : Senior / Customer Service Specialist- Insurance Service Centre (fresh graduate are welcome)

3 - 6 years
Posted: 2019-08-15

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
15th Aug 2019
Job Ref code
100003007314991
Job Description
Job Description :

Our client, a well-known insurance company is looking for a Senior Customer Service Specialist/ Customer Service Officer to join its dynamic team:
Responsibilities
Handle Inbound calls from agent / IFA / Broker / customer to deliver outstanding customer experience
處理來自不同查詢熱線的來電,以提供出色的客戶體驗
Handle complaints and enquiries
處理投訴和查詢
Identify customer needs and provide appropriate solutions
確定客戶需求並提供適當的解決方案

Provide excellent services and professional advice to customers with continuous improvement
為客戶提供優質的服務和專業的建議,不斷改進

Collect customer feedback and report to superiors of customers problems encountered
收集客戶反饋並向客戶上級報告遇到的問題

Support to teams ensure the operation smoothly
對團隊的支持確保了運營順利進行

Being trainer to bring up new comer
為新人提供培訓
Requirements

Degree or diploma holder with at least 3 years relevant working experience (Banking and Financial Industry are Priority)
具有至少3年相關工作經驗的學位或文憑持有人(銀行和金融業優先)
Less experience will be considered as Customer Service Officer
較少的經驗將被視為客戶服務主任

Passed IIQE
通過IIQE資格考試

Good knowledge of insurance (life, medical, fund...)
熟悉保險(生活,醫療,投資相連保險......)

Good communication, presentation and interpersonal skills
良好的溝通,演講和人際交往能力

Proficient in both spoken and written English and Chinese and Mandarin
精通英語口語和書面,中文和普通話
Fresh graduate are welcome
Benefit:
Incentive
5 days work, 15 days annul leave and birthday leave
Salary: $16,000 - $24,000
Work Location: Kowloon East
Interested parties please email your CV to

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