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(Senior) CSR/Officer, Distribution Call Centre

2 - 5 years
Posted: 2019-04-17

Industry
Recruitment/Staffing/RPO
Function
Customer Service
Role
Customer Service Executive
Posted On
17th Apr 2019
Job Ref code
1800
Job Description
Job Description :
Responsibilities
  • Respond to agent enquiries and requests on MPF/Individual Financial Products administration via phone and email
  • Ensure accuracy and compliance of all requests to be completed within the preset time limits and up to good quality standards
  • Resolve complex cases and complaints arising from work
  • Cooperate with team members and others to achieve desired results and support business needs
Experience & Qualifications
  • Degree holder with at least 2 years’ experience in insurance industry
  • F.7 / diploma holder with customer service experience in life insurance industry will also be considered
  • LOMA qualifications will be an advantage
Knowledge/Skills
  • Excellent service attitude and follow through on commitments to customers
  • Good command of English and Chinese, both spoken and written
  • Mature, patient, pleasant personality and good telephone manner
  • Quick learner with strong analytical and problem-solving skills
  • Strong self-initiative, flexible, responsible and able to work under pressure
  • Familiar with Word, Excel and Chinese word processing
  • Knowledge of Individual Financial/Insurance is a definite asset


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