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Senior CRM & Loyalty Executive (30-40K x 13 Months + Bonus)

Keywords / Skills : CRM, ERP, Oracle, FICO, People soft, SAP, Siebel, MM

4 - 5 years
Posted: 2019-09-21

Industry
Recruitment/Staffing/RPO
Function
Sales/Business Development
Role
Customer Service Executive
Posted On
21st Sep 2019
Job Ref code
100003007403669
Job Description
Job Description :

Our client is a leading live streaming platform in Asia, they are now looking for a Loyalty & CRM Manager to join their team.
Responsibilities:
  • Coordinate, support and monitor the detailed implementation process and logistics for execution of both online & offline marketing activities or event projects;
  • Analyze performance and effectiveness of all CRM program and sales promotions on regular basis;
  • Ensure high level of customer services are well delivered to all levels of customers;
  • Co-ordinate and organize promotion programs using new or existing online marketing Channels;
  • Interact with customers by providing and processing information and provide feedbacks to inquiries, concerns and requests about products and services;
  • Prepare analysis reports and contribute necessary recommendations for CRM improvement;
  • Handle consumer enquiries and report the feedback to management;
  • Work closely with GM on streamers acquisition planning;
  • Devote accountability and to achieve business goals;
  • Perform other ad-hoc projects if necessary.

Requirements:
  • Diploma or above, preferably in business administration, PR & marketing;
  • Minimum 4-5 years’ experience (2 years in supervisor role) in sales, PR & Customer relationship, business development or a related discipline;
  • Proficiency in MS Word, Excel, Power Point & Chinese Processing;
  • Strong business acumen, independent, outreach, and proactive;
  • Excellent communication and interpersonalskills;
  • Good command in both written and spoken English, Chinese and Mandarin;
  • Solid working experience in live streaming apps will be advantage;
  • Experience in Entertainment industry will advantage
  • Immediate available is highly preferred.

Work Location: Causeway Bay

Interested party please send your CV toor click the "Apply Now" button

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