Responsibilities: Driving alignment with other Product Teams as well as with latest Technology, Operations and Finance Assisting in developing the economic model, business plan and operating model for new products and services as the full picture Adopt and contribute to a coherent and uniform approach to business analysis, mapping processes into a single and consolidated repository Understand end-to-end flows within our solution design, recognising and calling out up and down stream impacts
Requirements Solid working experience in a team building large-scale digital services and on building APIs to drive clear messaging and/or purpose of each API domain Experience on building a Hybrid/Mobile proposition recently (e.g. Android/iOS/ReactNative) Usage of the underpinning frameworks and tools for business analysis documentation such as Confluence and Jira Experience in agile or SCRUM methodologies alike Minimum 5 years experience, preferable in FinTechs/start-ups/consultancy company Fluent in English, additional Cantonese is preferred
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases