-Develop and leads the execution of annual marketing plan as well as strategic planning on products and customers. (hotel, restaurant and supermarket….) -Evaluates sales, distribution and market share by region and recommends marketing programs and tools with the Sales and Operations teams for leveraging strengths. -Develops, implements and approves specific operational policies, programs, procedures and methods in relation to the sales transactions including stock, invoicing and credit control. -Analyzes programs and tools effectiveness and develop best practice recommendations. -Manages all aspects of the business' activities to ensure and maintain the quality of products and services to meet customers' satisfaction. ***Interested parties, please send your CV to or you can call us at (852) 2520 0845 for more information.
About Levin Human Resources Development Limited Levin Human Capital Consulting Group, a firm with the aim to provide high value added human resources consulting services to her clients, was established in 1987. Our firm serves multinational clients in major industries like banking and finance, logistics, media/ entertainment, telecom/ technology, etc. Currently, we are instructed by our client to look for high caliber candidates for the below position.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases