Serves as a risk analyst for the Business responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise
Assist and support senior staff in the design, development, delivery and maintenance of review programs by performing manual surveillance activities to detect possible breaches to regulatory requirements or internal bank policies and to escalate accurately and timely to business seniors
Assist with investigations, reconciliation procedures and preparing routine correspondence
Assist with regulatory inquiries and/or examinations
Research rules/rule changes and implements policies, procedures or other controls necessary to comply with the rules
Create and maintain reports for control, tracking, and analysis purposes and ensuring appropriate and secure retention of documents
Prepare, edit and maintain manual surveillance / review program related materials
Coordinate, track and time manage policy and other manual surveillance / review program initiatives
Interact and work with other departments or functions, as necessary
Additional duties as assigned
Bachelor degree holder
Experience in financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof
Excellent written and verbal communication skills
Must be a self-starter, flexible, innovative and adaptive
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
Strong project management and organizational skills and capability to handle multiple projects at one time
Proficient in MS Office applications (Excel, Word, PowerPoint)
Some knowledge of compliance laws, rules, regulations, risks and typologies
Interested parties please email a resume (MS Word version), with the expected salary and the job reference no. to
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases