Job Title: REGIONAL IT SUPPORT MANAGER (1-YEAR RENEWABLE CONTRACT, UP TO 50K)

Job Description:

REGIONAL IT SUPPORT MANAGER (1-YEAR RENEWABLE CONTRACT, UP TO 50K)


My client is a MNC company and they are searching for a qualified IT Support Manager to join our regional team. In this role you will be responsible for ensuring quality and timely technical service to their senior upper management.

Responsibilities

  • ŸMaintain and communicate an overall view of key operational and systems support activities to keep the business operating effectively, 
  • Support C-Levels on set-up and support i.e. conference call, video, AV equipment set up 
  • Reviewing operational agreements and other performance metrics with service/vendor partners 
  • Engage with senior key stakeholders to ensure key service metrics are properly defined and understood and are used effectively to drive IT service availability and continuous improvement 
  • Support on regional incident within Service Level Agreements (SLA) 


Requirement
  • Ÿ5+ years of working experience in similar position 
  • Strong customer service and communication skills to all senior levels 
  • Strong working knowledge in MAC, iOS and PC, Wintel 
  • Solid experience of working on complex problems across the full Microsoft Stack primarily 
  • Proven experience implementing/ supporting VOIP, Blackberry and Video environments, i.e. BES, Tandberg, Avaya, Zang and more 
  • Excellent communication skills in English and Cantonese, with experience in facing senior management level 
  • Candidate with less experience will consider for a more junior role

 

Job Summary

Industry
ITES/BPO
Function
IT
Role
Other Information Technology 
Education
 
Posted On
21st Dec 2018 
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