Deep, successful experience with project management for highly technical teams
Experience in an externally facing role, dealing with clients or counter parties
A proactive, independent problem solver
Sufficient technical knowledge to understand broadly the property and casualty underwriting team’s projects and priorities
Experience in the insurance industry is advantage.
Bachelor’s degree is required.
6+ years of business experience and demonstrated in-depth knowledge of Insurance industries preferred.
4+ years of experience as a Project Manager leading increasingly complex programs is highly desirable.
With a focus on execution excellence, this position will deliver the following:
Successfully lead large scale projects and deliver on project/business objectives.
Drive the development and maintenance of a tightly integrated project schedule across multiple work streams.
Provide a disciplined yet flexible approach to project planning and execution, adapting to the unique needs of each project, sponsor or situation, always driving forward on the critical path.
Direct internal team members with day-to-day management of the project schedule, including project dashboards, reporting, KPIs, risk/action logs and other artifacts.
Work with team members & peers to identify issues and use problem-solving skills (including root cause analysis) to resolve issues in a timely manner. Able to break down complex issues into discrete components to analyze, diagnose, assess and recommend viable solutions.
Kings Consulting Services Limited is the pioneer of organized Manpower consulting service firm established in 2010.
We specialize in providing highly qualified IT individuals for a wide range of Permanent, Temporary, Contract and Management positions.
Over the years, we have acted as preferred recruitment partners to multinationals to emerge as the leading recruitment brand by providing the wide range of quality manpower service to job seekers and employers with primary focus on IT technical personnel placement & management services; project implementation service and executive search to all IT Industries, MNCs, Limited companies, Firms etc for their IT functions in Hong Kong, Macau and south China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases