Gather project requirements from client and project team to define work plan for efficient delivery of project
Monitor purchasing order of equipment to meet customer contract requirements
As communications link between project team and customer regarding project status and progress
Plan and monitor project schedule to achieve project outputs
Organize and attend meeting to report progress
Prepare project correspondence such as meeting agenda and minutes
Resolve any project related issues
Higher Diploma / Degree holder in Engineering or related disciplines, 2 years working experience in project management or customer servicing will be an added advantage
Self-motivated, willing to walk extra miles to meet challenging target
Customer-oriented, with strong communication, negotiation and presentation skills
Strong sense of ownership, innovation and adaptability to meet with Company’s business needs
Fluent in Cantonese, English and Mandarin
If interested in the above post, please send full resume with academic background, work history, current and expected salary by clicking 立即申請 For more job opportunity, please visit our website: www.clts.com The personal information collected is strictly for recruitment purpose only.
CL Computers Group is a Pan-Asia information technology company, founded in 1979. Emerged from the engineering team of the Group, CL Technical Services Ltd is now the largest subsidiary of the Group. The Company provides service outsourcing, one-stop IT services, warranty and maintenance service, call centre and helpdesk service, installation and rollout service as well as recruitment & secondment service to many major corporations of diversified business natures. We aim to assist her clients the IT support functions which enabling them to increase their service capabilities and focus on developing the core business.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases